Terms & Conditions

Shipping & Customs Taxes

For physical products

For UK orders - If you have purchased a physical product, it will take 2-5 business days to be packaged and shipped, then a further 2-5 business days to be delivered through Royal Mail.

For international orders - If you have purchased a physical product, it will take 2-5 business days to be processed and then shipped using a ‘tracked’ service of which you will receive a tracking number via email or phone number. It is your responsibility to keep an eye on any shipment updates as this can include important information regarding the need for additional customs and taxes to be paid in order to release your package to you.

Please be aware that any orders outside the UK may be required to pay delivery duties and customs taxes on top of the shipping costs you pay through this website. Your package may be held in your countries local customs authorities until any remaining fees are paid, only after this point is your package released to you for delivery.

The fees you can expect to pay will vary on your country and will likely be in the form of import taxes, custom duties and carrier handling fees. Often it can range from an additional 11-25% of your packages total value, however it is recommended you look up what taxes are required to be paid in your country.

In the event any packages are sent back to the return address due to unpaid customs fees, the purchaser must take full liability of any additional return shipment costs. This will be deducted from any refund given.

I am not able to personally monitor the delivery of each parcel so it is up to you to notify me of any concerns regarding delays before it is too late.

Returns & Refunds

Returns are only accepted if the item is damaged, faulty or if the wrong item was shipped to you. In the case of a damaged or faulty item, please get in touch as soon as you can, you have 5 days after your item has been delivered to notify me of any issues. Returns or exchanges cannot be offered if an item has been used as after this point its safety is the sole responsibility of the customer.

Each item is carefully inspected before it is shipped to ensure it is up to standard.

In the event a product breaks due to the mishandling of it, specifically those with care and user instructions, you will not be able to return or exchange your item. Once you have received your item, it is the users own responsibility.

Cancellations

Cancellations for physical products

In the event you would like to cancel your order, you must notify me as soon as possible. If your order has already been processed and handed to the courier, it is out of my hands and so the order can no longer be cancelled or refunded. If you let me know you would like to cancel your order before it has been shipped for delivery, this can be arranged and you will receive a refund.

Cancellations for workshops and classes

Cancellations within 14 days of the start date will be charged at 50% of the total, minus any website transaction fees.
Cancellations within 15-29 days of the start date will be charged at 20% of the total, minus any website transaction fees.
Cancellations more than 30 days before the start date will be given a full refund, minus any website transaction fees.

Workshops and Classes

For workshops and classes only

The full cost for the workshop or class must be made to confirm your place on the course.

Applies to weekly classes

Materials

In order to sustain materials and firings being included in the cost of the term, an average of 6-8 pots per person is estimated to be kept and fired (6 pots for 2 hour classes and 8 pots for 2.5 hour classes). Beyond this number it is asked that students pay towards the materials at a cost of 80p per 100g of fired pottery.

Missed Classes

If for whatever reason you are unable to attend a given week, it may be possible to join another class to make up for the missed session. However, this cannot be guaranteed unless there is a spare wheel available. This will be worked out on a case-by-case basis. Please give as much notice as you can if you are unable to attend a class.

Privacy

Collection of information and how it is used

This website is hosted by Squarespace. This website collects personal information to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity. Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

Purchases

When you purchase a physical product or event on this website, we collect personal information from you to ship the order to you. 

We may collect information like your: 

  • Billing and shipping address 

  • Details relating to your purchase (for example, the product’s weight) 

  • Email address 

  • Name 

  • Phone number 

We share this information with Squarespace, our website hosting provider, so that they can provide shipping services to us. If purchasing a physical product, we also provide this information to shipping companies such as Royal Mail and Parcel2Goso we can ship your order to you. You can read their privacy policy(ies) at Royal Mail privacy policies and Parcel2Go privacy policies.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

The policies mentioned on this page are subject to change, any updates will be published here. By using this service you agree to the collection of information and data in accordance with the privacy policies above.

Please feel free to get in contact at any time.

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